1234, Main Street
Boston, MA 02123
01 April, 2005
Hello,
[time of flight], [people flying] [was/were] booked on flight [flight number] for [destination], flying out of [airport name]. Upon my arrival in [destination], [I/we] discovered that [my/our] luggage had been [problem with luggage].
[description]
To date, [I/we] have not received any sort of compensation from [airline name] for the cost of [purchases]. I would like to speak with someone as soon as possible about resolving this unpleasant situation. You may reach me at [phone number].
Thank you for your attention to this matter.
Regards,
Jim Karter
encl: [List of enclosed items goes here]
